Shipping & Delivery
SHIPPING & DELIVERY
Delivery Time = Handling Time + Shipping Time
Handling Time
- All orders are processed within 1-3 business days(excluding weekends). We ensure daily inventory checks to guarantee stock availability for all products.
- Our warehouse is based in China, and we ship internationally.
- Express tracking:Track your order.
Shipping Information
- Delivery from China Warehousetypically takes 3-4 weeks, depending on your location.
- We do not ship to Cuba, Iran, Syria, Russia, North Korea, and the Crimea Region of Ukraine.
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Shipping costs vary based on the destination:
- Shoes: Free shipping to the S.and select European countries.
- AccessoriesFree shipping on orders over $60.
Order Dispatch
- Most orders are dispatched within 24-72 hours(excluding weekends).
- You will receive a dispatch confirmation emailwith tracking details. If you cannot find this email, check your SPAM/JUNK folder or contact us at sevice@nanaplums.com
- Note: It may take 1-3 daysfor the carrier to update tracking information.
FAQs
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Do your prices include VAT?
Yes, VAT is included for all orders within the EU. -
My item arrived damaged. What should I do?
If your product is damaged, please take photos/videos and send them to sevice@nanaplums.com. We will arrange a replacement within 48 hours.
Note: We are not responsible for damage to packaging, as this is the carrier's responsibility. -
Why didn’t I receive a confirmation email?
Please check your SPAM/JUNKfolder. If you still can’t find it, contact us, and we’ll assist you. -
I don’t have a tracking number. When will I get it?
Your tracking number is included in the dispatch email. If you can’t find it, reach out to us for an update.
For further inquiries, contact us via email or use the Contact Us form. We usually respond within 24 hours.